FAQ

Frequently Asked Questions

Fast answers for products, events, orders, and support.

On this page

Where do you ship?

We currently focus on shipping products across India. Checkout confirms availability and shipping cost before you place an order.

Do you support Cash on Delivery?

When COD is available, it appears in checkout before you place the order. Your order confirmation and status appear in My Orders after checkout.

Can I return or exchange a product?

Eligible products show their return and exchange window on the product page and order details. Contact support if you need help with an order.

Can I cancel an event booking?

Cancellation rules depend on the event. The event page and booking details show the current policy before you add it to your basket.

Can I come to an event alone?

Yes. HazyVibe events are designed so people can arrive solo and still feel guided through the room.

How do event payments work?

Some events support online payment, some support cash at venue, and some may be free or discounted. The event page and basket show the current option.

Where do I find my orders and bookings?

Sign in and open My Profile, then My Orders & Events. Product orders, invoices, event bookings, and cancellations appear there.

Can I host or collaborate?

Yes. Use Help Center and include your city, audience, preferred date, and what kind of room or collaboration you have in mind.

Need help?

For order, event, privacy, or partnership questions, contact the HazyVibe team.

Contact support